Refund Policy

This Refund Policy applies to all purchases of question credits made on RetroGrade AI, operated by Jothishi. Please read it before buying.

1. Nature of what you buy

Question credits are digital goods. They are delivered to your account the moment payment succeeds and can be consumed immediately by asking questions. Because of this, sales are treated as final once credits have been used.

2. When we will issue a refund

• Duplicate charge: the same order was billed twice due to a payment gateway error.
• Failed delivery: payment was captured but credits were not added to your account within 24 hours and our team cannot manually credit them.
• Verifiable technical failure: the Service was down or the AI response was empty / unreadable and no usable answer was delivered for that credit.
• Unauthorised transaction: the payment was made from your account without your consent and you report it within 7 days.

3. When refunds are not available

• You changed your mind after the credits were delivered.
• You are unhappy with the substance of an astrological answer (predictions are inherently interpretive and cannot be "wrong" in a refundable sense).
• You provided incorrect birth details and received a reading based on them.
• The credits have already been consumed.
• You violated our Terms & Conditions and the account was suspended.

4. How to request a refund

Email info@jothishi.com from the mobile number / email registered on your account with:

• The Razorpay Order ID or Payment ID (visible in your purchase confirmation).
• Date and amount of the charge.
• A short description of the issue.
• Screenshots or references where possible.

We aim to acknowledge every request within 2 business days and resolve it within 7 business days.

5. How refunds are paid

Approved refunds are returned to the original payment method via Razorpay. Bank / UPI settlement usually takes 5–10 business days depending on your issuing bank. We do not offer cash refunds or refunds to a different account.

6. Partial refunds

If only some of the credits in a pack were affected by a verifiable issue, we may issue a proportional refund or top up your account with replacement credits — you choose which you prefer.

7. Chargebacks

Please talk to us first before raising a bank chargeback. Chargebacks initiated without contacting us may result in your account being suspended pending investigation.

8. Contact

Refund questions: info@jothishi.com. Please include "Refund" in the subject line for faster handling.